Anchor Counselling takes confidentiality and privacy seriously.  The object of the Privacy Policy is to provide protection, uphold the safety and privacy of the client’s autonomy. Anchor Counselling abides by Australian privacy principles set out by the Privacy Act.

Information discussed will be treated confidentially. There are some matters that may
not be kept secret in counselling. These include: information which clients give
permission to disclose, matters that relate to possible serious harm to self or others,
children at risk of abuse, matters that need to be disclosed to a court and matters to be
discussed during counselling supervision.

What is done with my information

Any information you provide us remains private and is only used for the purposes of the support services to communicate with our supporters and/or participants. The identity of anyone who contacts us is kept confidential.

How we protect your data

Private information and all data is stored and locked securely.

Additional information

Access to Information

Individuals on the database of the Anchor Counselling may have access to their own personal information. This information may be requested by contacting the Service Provider in writing, phone or by email.


Every effort will be made to resolve a complaint quickly and effectively as soon as the service has been made aware of that complaint.

Our website address is: You can message us immediately and we will respond in a timely manner.

What personal data we collect


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Collection and Disclosure of Information

We usually collect identity, contact, and financial information. Counselors also record notes. We are guided by the Australian Counselling Association Code of Conduct and Code of Ethics. Use contact details to let supporters and clients know (they can opt-out at any time through contacting the service provider). If they choose not to provide identity or contact and emergency information, we cannot provide a receipt or complete the service details.

We sometimes use third-party service providers to, collect information, and register events. When we do this, we ensure you are informed and our privacy standards are met.

Private information may be released where we are required to by law.